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My Brolly

We have started to roll out our customer portal called My Brolly and you can access it using the button above.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers soon.

Damp, mould and condensation cover photo

Awaab's Law

Information about Awaab’s Law, a new national legislation designed to keep residents safe.

Awaab’s Law

Awaab’s Law is new national legislation designed to keep residents safe by making sure damp, mould and other serious hazards are dealt with quickly and effectively. It came into force from 27 October 2025 and introduces strict legal timeframes that all social landlords must follow when a hazard is reported.

What Awaab’s Law means for you

When you report damp, mould, condensation or another safety issue, we must follow clear legal steps:

Emergency hazards

These include issues that pose an immediate risk to health or safety.

  • Investigated within 24 hours
  • Made safe immediately, or you’ll be offered temporary alternative accommodation
  • Written update provided within 3 working days of actions taken

Damp and mould

If you report damp or mould in your home:

  • Investigation within 10 working days
  • Written findings shared within 3 working days of the inspection
  • If the issue poses a health risk, the property must be made safe within 5 working days
  • Longer‑term repair works must begin as soon as possible, within 12 weeks at the latest

Why this law matters

Damp, mould and other hazards can seriously affect your health and wellbeing. Awaab’s Law strengthens your rights and ensures landlords act quickly, communicate clearly, and prioritise your safety every step of the way.


It sends a clear message: your home should be safe, and your concerns should never be overlooked.

What we’re doing to keep you safe

We’ve made changes to make sure we meet the new requirements, including:

  • Reviewing our policies and procedures with all Management Providers
  • Improving how we track and monitor reported cases
  • Increasing communication and written updates throughout every stage
  • Developing digital tools to ensure nothing is missed

We’re committed to meeting the timescales set out in Awaab’s Law and ensuring every customer has a safe, healthy home.

Looking ahead

Awaab’s Law will be introduced in phases:

We’ll keep you updated as the law expands to cover more types of issues.

Want to know more?

You can view the full guidance for residents on the government’s website.

Click here

Need to report an issue with damp or mould? If you spot any signs of damp, mould or excess condensation, you can log it using My Brolly. If you don’t yet have access to My Brolly, you can contact your Management Provider.

Reporting issues early helps us to resolve them faster and helps to keep your home healthy.