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Information for our existing customers

Delivering a unique customer service

A natural evolution, Legal & General has been involved in housing for over 20 years. We work with local authorities, housing associations and developers across the country to deliver affordable new homes.

But for us, it is about far more than just houses, it is about providing sustainable new communities and making a real difference to the quality of affordable homes available in the UK.

We aim to bring you the best possible experience in every aspect of your new home. That’s in location, design, furnishing, environment and, above all, value.

Make a complaint

If you are dissatisfied with any services provided by Legal & General Affordable Homes or any of our partners we would like to hear your feedback and resolve the matter quickly to restore your trust in us and to help us improve our work. 

View our complaints policy Make a compaint
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Management providers

Our nationwide panel brings local expertise to support the delivery of exceptional services to your home. You can see our panel of Management Providers here.

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POLICIES


Everyone representing Legal & General Affordable Homes is committed to providing first-class customer service and we will always try to do our best, but we recognise that we don’t get things right every time. It is our intention to minimise any inconvenience and resolve outstanding issues that you have at the earliest opportunity.

If you are dissatisfied with any services provided by Legal & General Affordable Homes or any of our partners we would like to hear your feedback and resolve the matter quickly to restore your trust in us and to help us improve our work. 

View our policies

Get more involved

Here at Legal & General Affordable Homes, our customers’ voice matters. If you are interested in joining the volunteer customer panel, get in touch with us today!

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Residents Group

If you are interested in creating a group with other customers of Legal & General Affordable Homes to discuss local issues, we can provide advice and support on how to set this up.

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Our Performance

Each year we publish our Annual Customer Report which looks back at what we have delivered and looks forward to what is to come.

Quarterly we also publish our customer satisfaction performance which includes an update on safety, complaints and overall customer satisfaction.

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Refer a Friend

Do you know someone who’s looking to buy a home with Shared Ownership?

Enjoy £500 on us when you recommend a friend to Legal & General Affordable Homes.

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