Information for our existing customers
Delivering a unique customer service
A natural evolution, Legal & General has been involved in housing for over 20 years. We work with local authorities, housing associations and developers across the country to deliver affordable new homes.
But for us, it is about far more than just houses, it is about providing sustainable new communities and making a real difference to the quality of affordable homes available in the UK.
We aim to bring you the best possible experience in every aspect of your new home. That’s in location, design, furnishing, environment and, above all, value.
- Management Providers
- Make a Complaint
- Get Involved
Customer Dissatisfaction & Complaints Policy
Everyone representing Legal & General Affordable Homes is committed to providing great customer service and we will always try to do our best, but we recognise that we don’t always get things right every time. We aim to resolve any issues that you have at the earliest opportunity.
If you are dissatisfied with any services provided by Legal & General Affordable Homes or any of our partners, we would like to hear your feedback.
We are committed to providing a complaint service which aims to promptly address customer dissatisfaction, investigate the cause of the issue, and to restore the level of service customers expect by taking ownership of any actions through to resolution.
As our homes are managed by our Management Providers, in the first instance please contact them to raise any concerns.
If you would prefer to contact us directly, there is a web form for you to complete and tell us about your complaint – just click the button below.
(Our complaint policy aligns with the Housing Ombudsman Complaint Handling Code of Conduct. This sets out good practice standards on how landlords should effectively respond to complaints, and within what timescale.)
Management providers
Our nationwide panel brings local expertise to support the delivery of exceptional services to your home. You can see our panel of Management Providers here.
POLICIES
Everyone representing Legal & General Affordable Homes is committed to providing first-class customer service and we will always try to do our best, but we recognise that we don’t get things right every time. It is our intention to minimise any inconvenience and resolve outstanding issues that you have at the earliest opportunity.
If you are dissatisfied with any services provided by Legal & General Affordable Homes or any of our partners we would like to hear your feedback and resolve the matter quickly to restore your trust in us and to help us improve our work.
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