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Portal

My Brolly

We have started to roll out our customer portal called My Brolly.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers within 2024.

Making a complaint

External view from a balcony at an apartment in Kilnwood Vale overlooking the development

We always strive to provide an excellent service to customers, however we understand that sometimes things don’t go to plan. If you are unhappy with any services provided by us, or any of our partners, please do let us know. We will investigate the matter quickly, understand how we can make it right for you and learn from any mistakes made.

If you have access to My Brolly you can raise a complaint directly through this portal, otherwise please fill in the form below with as much information as possible.

Our Complaints Policy provides more information about how we will oversee your complaint, including timescales for a response.

Complaints Policy






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