Making a complaint
We always strive to provide an excellent service to customers, however we understand that sometimes things don’t go to plan. If you are unhappy with any services provided by us, or any of our partners, please do let us know. We will investigate the matter quickly, understand how we can make it right for you and learn from any mistakes made.
If you have access to My Brolly you can raise a complaint directly through this portal, otherwise please fill in the form below with as much information as possible.
Our Complaints Policy provides more information about how we will oversee your complaint, including timescales for a response.