At L&G, your safety is central to how we manage and maintain our buildings. Windows and balconies are important features of many homes, but they also require careful use to prevent accidents, protect the building, and ensure everyone can enjoy their home safely.

This page explains how we keep windows and balconies safe, and how you can help us by using them responsibly.

How we keep your windows safe

Safe Design & Installation:

Your windows are designed and installed to meet strict safety requirements, including secure glazing, appropriate restrictors, and safe opening heights to reduce the risk of falls. For example, where there is no balcony or guarding, opening window rails above first floor level must sit at least 1100mm above the internal floor to prevent accidental falls.

Ventilation Standards:

Windows are fitted to provide the correct amount of natural ventilation in each room. It is not acceptable (or safe) to rely solely on balcony doors for ventilation.

Window Restrictors and Locking:

Where required, windows include restrictors to prevent them opening too far. These restrictors must remain in place and must not be removed. In communal areas, windows are lockable with a master key to ensure controlled and safe access.

Safe Cleaning & Maintenance

Windows are designed so they can be cleaned safely, with accessible opening lights or cleaning methods reviewed via a designer’s risk assessment. You should clean only internal surfaces, as external cleaning is arranged through management teams where applicable.

How you can stay safe with windows

• Avoid placing items against windows – placing objects too close can cause thermal stress and damage glazing.
• Use the right cleaning methods – when cleaning internal window panes and frames, use mild detergent and avoid abrasive materials to prevent damage.
• Follow building rules on window dressings – some buildings have restrictions on window dressings (such as requiring white/cream linings and limiting items hung outside). These rules help keep the building safe and visually consistent.

How we keep your balconies safe

Structural Safety & Fire Protection:

Balconies in LGAH buildings are designed and installed with safe structural connections, such as insulated cantilever systems that prevent heat transfer and maintain fire safety standards.

Maintenance of External Surfaces:

Your building’s management team is responsible for maintaining balcony exteriors, including glazing, soffits, and external finishes.

Prohibited Items for Safety:

To reduce fire and clutter hazards, balconies must not be used for:

• Storing items (including bicycles)
• Hanging laundry, carpets, or decorative materials
• Using barbecues, patio heaters, or open‑flame appliances
  

These rules help prevent fire hazards and ensure balconies remain clear, safe, and enjoyable.

How you can stay safe on your balcony

• Keep balconies clear – avoid placing items where they could fall from height or become fire hazards. Follow any estate‑specific prohibitions (e.g., no flammable storage, no barbecues).
• Be mindful of others – strong odours, smoking, or disposal of items from balconies can cause distress or hazard to neighbours below. Please use your balcony considerately and never throw objects or smoking materials over the edge.
• Report issues promptly – if your balcony door does not lock, align properly, or if you notice damage to glazing, handrails, or floors, report it immediately to your managing agent.

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