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Portal

My Brolly

We have started to roll out our customer portal called My Brolly and you can access it using the button above.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers soon.

Repairs & Maintenance

On this page, shared owners will find useful information on the different types of repairs you might need in your home and what L&G are responsible for.

As a shared ownership customer, it is your responsibility to paint, decorate and refurbish your home. This includes day to day repairs in your home, such as:

  • Fixing a leaking tap
  • Repairing a radiator
  • Replacing a light fixture
  • Adjusting a stiff door
  • Repairing a broken extractor fan

To make any structural changes, you’ll need to seek permission from L&G through your management provider.

What are L&G responsible for?

L&G, through our management providers, are responsible for keeping the structure and externals of the property in good working order. If you live in a flat, this includes but is not limited to:

The cost of these works will then be split amongst the shared owners proportionally, or taken from the reserve/ sinking fund.

Have an external or communal repair to report? Log it using My Brolly. If you don’t yet have access to My Brolly, you can contact your Management Provider.