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My Brolly

We have started to roll out our customer portal called My Brolly and you can access it using the button above.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers soon.

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Defects

Newbuild repairs during the defects liability period. Information for shared owners.

Being an L&G customer isn’t just about the bricks and mortar; delivering a great customer experience is also an essential ingredient, and we’ll be by your side every step of the way providing the services you require when you need them.

If you live in a newly-built home, repairs will be covered by a defects period. The length of this period and when it is due to end will be stated in your home user guide (usually under ‘your new home’). Our Aftercare team will advise whether any issues you notice can be considered as a defect and they will see it through to resolution. Defects are faults in the construction of a new-build property that can relate to workmanship, material, or design issues, but do not include wear and tear, damages, or misuse.

We pride ourselves in delivering good quality homes, however despite our stringent inspection process, things can go wrong from time to time. We understand how disappointing it is when something is not working as it should, and our dedicated Aftercare team is here to assist you for the extent of your defects period, helping in any way they can.

Our developer partners are responsible for rectifying any defects in your home after completion of the building works, but we will manage defects on your behalf to ensure timely and satisfactory completion. Even if your home was completed for some months before you move in, we will extend the warranty so that you can benefit from the same, 12-month defect liability period.

The most common faults that occur in a new build home include:

If you report a repair during the defects liability period, we will automatically treat it as a defect. You can report these repairs in the same way as any other repair. You will find further specific information about what’s covered, how to report defects and how long it will likely take to remedy those in your Home User Guide. Should you however wish to contact us beforehand, please message us on aftercare@landgah.com.