Support & Wellbeing
We’ve compiled a list of resources for our shared ownership customers that you may find helpful for when you find yourself in need of some support.
Budgeting & Debt Advice
You’ll find helpful links below to organisations that offer support with budgeting, making your money go further, and advice on managing debt if you’re worried about your finances.
0808 808 4000 (freephone)
Support for those struggling with finances. Online calculators and budget planners available.
Free and impartial help with money, backed by the government | MoneyHelper
033000 580 404
Monday – Friday, 9am – 5pm
Debt Advice – Shelter England
Stepchange offer free flexible debt advice and practical help.
0800 138 1111
StepChange Debt Charity. Free Expert Debt Help & Advice
The Trussell Trust Supports a nationwide network of food banks, providing emergency food and support.
0808 208 2138
Monday – Friday, 9am – 5pm
Ending hunger together | Trussell
Turn 2 Us provides support for people needing to access benefits, charitable grants and other financial help. Tackling Financial Insecurity Together | Turn2us
Government helpline for people to claim universal credit.
0800 328 5644
Universal Credit: Contact Universal Credit – GOV.UK
To find out more about benefits, click here and to understand about what benefits you may be entitled to click here.
Mental Health
Your mental health is as important as your physical health. Just like with your physical health, you may not always feel 100% with your mental health. Poor mental health can impact all areas of your life, including your relationships and finances. We understand it can feel overwhelming, but you don’t have to face it alone. You can contact our Management Providers to find out the services we offer. We’ve also compiled a list of helpful organisations, many of which you can speak to anonymously.
Male support groups to discuss mental health.
Meetings are at 7pm on Mondays, except bank holidays.
Andy’s Man Club | #ITSOKAYTOTALK | Andy’s Man Club
Suicide prevention support line and web chat. Also offers support to those who have lost someone to suicide.
0800 58 58 58
Suicide Prevention Charity | Campaign Against Living Miserably (CALM)
UK mental health support database.
Mental Health Support Network provided by Chasing the Stigma | Hub of hope
Mind provides information, support and campaigning for people with mental health problems. Find out how to get help, get involved, donate or volunteer for Mind.
Telephone: 0300 123 3393
Email: info@mind.org.uk
Legal advice line: 0300 466 6463
Home
NHS Talking Therapies for anxiety and depression. Customers need to be registered with a GP to access the service.
Valuable resources and support for those who are feeling distressed and for their family members or carers. Call 116 123
Samaritans | Every life lost to suicide is a tragedy | Here to listen
Text message support service for anyone experiencing mental health issues or abuse.
Shout: the UK’s free, confidential and 24/7 mental health text service for crisis support | Shout 85258
Text SHOUT to 85258 for 24-hour phone support.
Emotional wellbeing support line, suicide awareness & prevention line. This is not a crisis line.
Helpline for Mental Health | SOS Silence of Suicide
Support line offering information and support for victims of crime.
0808 1689 111
Home – Victim Support
Benefits, Employment & Rights
Navigating benefits, your employment and job rights can be difficult, so we’ve compiled a list of resources that you may find useful.
Advice on employment rights for employees.
0300 123 1100
Acas | Making working life better for everyone in Britain
Impartial advice on rights and responsibilities across the UK.
0800 144 8848 (England)
Anyone who requires practical support around PAYE, pensions, tax credits and benefits.
Free courses to help you learn new skills or change jobs.
Helping people to find and stay in work.
For 16 to 30 year olds that want to gain experience, skills and training to help get into work.
Government helpline for people to claim universal credit.
0800 328 5644
Universal Credit: Contact Universal Credit – GOV.UK
Drug, Alcohol & Gambling
Addiction can have a huge impact on you and your loved ones. Recognising you may have a problem with addiction is the first step on the road to recovery. Please reach out to your Management Provider to find out about the support we offer. We also know it can be difficult to ask for help, so we have also compiled a list of helpful organisations that offer support for anyone impacted by addiction.
For families affected by drug, alcohol and gambling addiction.
0300 888 3853
Home – Addiction Family Support
Support for addicts and families affected by addiction.
Find a meeting – Home – Alcoholics Anonymous Great Britain
National health and social care charity, helping with challenges including drugs and alcohol.
Change Grow Live | Charity | We can help you change your life
National helpline for anyone concerned about their or others’ alcohol consumption.
0300 123 1110
Drinkaware Home | Drinkaware
Support & information about drugs and alcohol.
0300 123 6600
24-hour
Honest information about drugs | FRANK
Textphone for hearing impairments: 0300 123 1099. Text 82111
Find a meeting for both gamblers addicts and those impacted by gambling addiction.
The National Gambling Support Network service.
Information, advice, support and free counselling for gambling related harm.
0808 8020 133
GamCare – Founder of the National Gambling Helpline
Gambling Lived Experience and Recovery Network service.
Find a meeting – Welcome to UKNA | UKNA | Narcotics Anonymous in the United Kingdom
A national service providing support for anyone experiencing gambling-related issues.
Support with alcohol, drugs or mental health.
More information about drug addiction and getting help can be found here.
More information about alcohol addiction and getting help can be found here.
You can find more about gambling and addiction here.
You can also sign up to GamStop, which stops you being able to use gambling websites and apps for 6 months, 1 year or 5 years. You can also install Gamban, which blocks access to gambling websites and apps on your devices.
Loneliness & Isolation
Free telephone friendship service for older people.
0800 434 6105
Providing local support services, workshops and resources to help overcome loneliness.
Network of virtual cafes for people to share their concerns in a non-judgemental environment. Meetings are facilitated by trained personnel.
Singing and activity sessions in your local community.
Wales: 07796 714816
South West: 01761 470006
Call charges apply.
Care, accommodation and support services for older people.
01332 296200
9am to 5pm, Monday – Friday. Call charges apply.
MHA | Live Later Life Well
Get-a-call companion for weekly phone conversations or join a group so you don’t feel isolated. This service is for people aged over 75.
Help at home, support in or returning home from hospital, and a virtual ‘Village Hall’. No age restrictions.
0330 555 0310
Confidential helpline run by Age UK for people over 55.
0800 470 8090
24-hour phone support
Food & Shopping
If you are struggling to feed your family, please contact your Management Provider to find out what support is on offer to you. We’ve also included some options below.
Escorted, home delivery and internet shopping services. Not all services are free.
NHS support women with healthy food and milk during pregnancy and for children up to four years of age. Users must be receiving a qualifying benefit.
Frequently asked questions (FAQs) – Get help to buy food and milk (Healthy Start)
0808 208 2138
Monday – Friday, 9am to 5pm
Offer community meals in various different locations.
FoodCycle | Leading Food Charity | Nourishing Communities in the UK
Where people receive (and give) items for free in their own towns, including dishwashers, clothes and furniture.
Allows you to ask for items you’d like for free and list items you want to give away.
For a weekly subscription of around £3.50, members can select at least 10 things from a wide selection of groceries. Find your local pantry here.
Bereavement
It can be hard to lose someone, but you don’t have to mourn alone. The services below can offer support should you need it.
Support for children, young people and families affected by bereavement.
08000 288 840
Offers support for bereaved people. Also supports those bereaved by pets.
0808 808 1677
Provides safe online support groups for people bereaved by suicide.
Information and support on end of life & bereavement.
0800 090 2309
8am – 6pm, Monday – Friday
11am – 5pm, Saturday
Marie Curie | The UK’s leading end of life charity | Marie Curie
Still birth and neonatal death charity which provides support for bereaved parents and their families.
Sands | Saving babies’ lives. Supporting bereaved families.
helpline@sands.org.uk
Resources available for those bereaved by suicide.
0300 111 5065
Survivors of Bereavement by Suicide – Overcoming the isolation of people bereaved by suicide
admin@uksobs.org
Provide care and support for someone at the end of their life to helping someone manage their grief.
Helping those affected by grief in the UK.
Physical Health
An Alzheimer’s or dementia diagnosis can be a shock to you and those around you. If you have been impacted by dementia or Alzheimer’s, it important to know there are resources that can help.
If you are a customer or a representative of one of our customers who has been diagnosed with Alzheimer’s or dementia, please inform your Management Provider so we can provide the appropriate support. Below are some links that may be useful.
Online community for young onset dementia – Young Dementia Network
There are a number of charities and organisations that can provide support for those living with and being affected by cancer. Some of them are listed below.
Macmillan Cancer Support | The UK’s leading cancer care charity
Marie Curie | The UK’s leading end of life charity | Marie Curie
Find out how to contact us – Young Lives vs Cancer
To find more about dementia, click here.
To find more about Alzheimer’s, click here.