Customer Voice
Making things better for customers, by customers
Customer Voice Panel
The Customer Voice Panel gives customers the opportunity to help shape the future of our services. By sharing experiences, ideas and feedback, panel members work alongside L&G through quarterly meetings and activities to make sure customers are heard and that services continue to improve.Together, we review feedback, explore new ideas and make recommendations that help create better homes and services for everyone.
No experience is needed to become a Customer Voice member as training and support is provided. We only ask that members are open to listening, learning and contributing to constructive conversations.
If you’d like to know more, click below and we’d be happy to send you more information or give you a call to chat.
Review of Damp and Mould
Check out the panel’s report on their review of damp & mould in 2025. All recommendations have now been actioned and completed.
Review of Service Charges
The panel took a deep dive into service charges in 2026. We’re working through the recommendations now to improve this service for all customers.
Terms of Reference
The Terms of Reference set out how the Customer Voice Panel works. They explain the panel’s purpose, what it is responsible for, how members are selected, how meetings are run and how the panel works with L&G to help improve services.
Customer Voice Chair
We’re delighted to welcome resident Antonio Talia as the new chair of the Customer Voice Panel. Antonio has been an active and valued member of the panel, regularly contributing his views and helping to shape discussions on issues that matter most to customers. As Chair, he plays a key role in leading meetings, encouraging open and constructive conversations, and ensuring customer voices continue to influence and improve our services.