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Portal

My Brolly

We have started to roll out our customer portal called My Brolly and you can access it using the button above.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers soon.

Hear from our residents

Whether you’re a first time buyer or looking for the perfect home for your next stage in life, we have you covered.

A LGAH customer outside his home

Meet Jamie, a solo first time buyer

An avid football fan and a much less enthusiastic DIY-er, Jamie knew Shared Ownership would help him get on the property ladder.

Hear Jamie's story

Meet Charlotte, a new mum

Finding the perfect home that Charlotte and her partner could grow into was a big priority for them.

Hear Charlotte's story

Meet Eric, an avid sailor and retiree

After a change in circumstances, Eric found himself looking for a fresh start and to get back on the property ladder as a solo buyer.

Hear Eric's story

Our Reviews

Chamara W. profile picture
Chamara W.
11 months ago
I had the pleasure of working with Natalie during my shared ownership journey. She was always responsive, professional, and incredibly helpful, guiding me through every step of the process with patience and clarity. Natalie kept me informed at all times and made what could have been a stressful experience much easier and reassuring. Thank you for your support and dedication. I’m very grateful!
Carole N. profile picture
Carole N.
1 year ago
Buying an apartment for the first time and through Shared Ownership can seem daunting but Jamie Fraser was really excellent at being there to guide us and help every step of the way. Jamie showed us the apartment multiple times, helped give a push with mortgage brokers and solicitors along the way, and was always very prompt to answer all our questions. This provided reassurance in this long and intricate process. From start to finish it took about 8 weeks to complete. Jamie also checked on us a few times after we'd moved in to make sure everything was running smoothly. We love our new home too and couldn't be happier to have taken the first step on the property ladder!
Gian Karlo C. profile picture
Gian Karlo C.
1 year ago
I had a fantastic experience working with Mark Thompson at L&G to secure my first home. From my initial enquiry to completion, Mark was consistently responsive, clear, and supportive throughout the entire process. He kept me well-informed with timely updates and set clear expectations at every stage, which made the journey much smoother and less stressful. I would highly recommend his services to anyone looking for a home with L&G.
Aneeza Q. profile picture
Aneeza Q.
1 year ago
Liaising with Natalie has hands down been the best customer service I have ever experienced. She was SO incredibly patient and made me feel totally at ease anytime we communicated. I never felt embarrassed or stupid asking her a question which was a total relief, especially as I had plenty being a first time buyer. Sometimes you can just feel a person really loves helping others, that they have a real passion for excellent customer care and this was most definitely felt. Thank you again Natalie! Your company are very lucky to have you. Due to unforeseen circumstances, I did not proceed in purchasing a shared ownership property, however L&G's service (big shout out to Mark too) was 10/10, I just had to leave a review!

Meet Daisy, a Marketing Manager

Privately renting a small studio in West London, with no outdoor space took its toll on Daisy.

Hear Daisy's story
Mum and daughter who have recently opted for Shared Ownership

Meet Rebecca, first time buyer

Rebecca found her first home at Little Cotton Farm with L&G and loves the flexibility that Shared Ownership gives her.

Hear Rebecca's story

Meet Arati and Prashan, first time buyers

Arati always knew she wanted to live at the Acer Apartments. In fact, she watched the construction of the building on her commute to work everyday and always dreamed of living there. 

Hear Arati and Prashan's story

Meet Hono, first time buyer in West London

First we met Hono, a 30 something year old Software Developer who works from home mostly in his 1 bedroom apartment. Originally from Indonesia, Hono has lived in West London for the last 10 years and wanted to be able to live in the area he loves.

Hear Hono's story

Meet Jamie and Jodie, Carleton Grange residents

Both from Blackpool, Jamie and Jodie found their dream home in Carleton Grange where they were originally privately renting. With the help of Shared Ownership, they managed to cut down costs and jump on the property ladder.

Hear Jamie and Jodie's story

Meet Ben and Lilia, first time buyers in East London

Ben and Lilia wanted to stay in London because of the ease of commuting. They quickly realised that Shared Ownership would be a more cost efficient option considering they wanted a spacious 1 bed. With the option to choose how much deposit they wanted to put down, they were able to join East River Wharfs growing community.

Hear Ben and Lilia's story

Meet Kerry and Daniel, a blended family

As an older couple enjoying their time, Kerry and Daniel chose Shared Ownership as the key to securing their forever home—a place where they hope to create lasting memories and watch their grandchildren grow. 

Hear Kerry and Daniel's story

Meet Mike and Amanda, residents at Rogerson Gardens

Together for 10 years, Mike and Amanda didn’t think they were going to get on the property ladder, but knew as soon as they visited and walked around that they wanted to live in the peaceful countryside location at Rogerson Gardens.

Hear Mike and Amanda's story

Meet Ugonna, resident at East River Wharf

As a mum of two, Ugonna shares her experience of getting on the property ladder at East River Wharf and how the community, amenities and connections have benefitted her and her family.

Hear Ugonna's story
Chris a new resident at Perry Barr Village in his new home

Meet Chris, resident at Perry Barr Village

Chris had been renting for around sixteen years, but thanks to being introduced to Shared Ownership, now enjoys life in his new one bed apartment at Perry Barr Village, including his private balcony and the rooftop terrace!

Hear Chris's story

Meet busy Estate Agent Lesley, in her forever home at Carleton Grange

Lesley has been in the housing industry for over 25 years and never fully realised how flexible Shared Ownership could be and work for her to have the security of owning her own home.

Hear Lesley's story

Meet Troy, resident at Cavalier Court

Previously living at home with his family, Troy was able to use Shared Ownership to help get a home of his own and is now enjoying his own space and being able to decorate it just how he wants it!

Hear Troy's story

Meet Jon a recent new resident at Millbrook Place, Crewe

Hear how Jon has settled in to his new home in Millbrook Place, which ideally has given him a stable future that suits his life and for his daughter and pets.

Hear Jon's story

Meet Dan, Matthew, Daiko and Mohammed, L&G Affordable Homes residents

These four residents share how our affordable homes have made a real difference to their lives.

A safe, secure and affordable home can be a turning point, providing stability and peace of mind.

Hear their stories

Meet Leia (one year later), a mum of two and resident at Eaton Leys

Since we met with Leia over a year ago to see how she was finding her new Shared Ownership home, her family has grown with the addition of her second boy, so things have been very busy for her. However, she says that being able to “just bring him home to settle in, be nice and cosy and spend time together as a family” was really ideal for them.

Hear Leia's story