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My Brolly



Do you have questions about My Brolly?

We understand that a new system can be difficult to navigate and we’re here to you through this transition. That’s why we’ve dedicated this space to addressing your top concerns about My Brolly.

Dive into this Q&A section below to find answers to your specific questions and learn how we’re here to support you every step of the way.

How do I log into My Brolly?

If you already have access to My Brolly, you can log in at anytime by visiting:

If there is another member of your household who would also like access to My Brolly, you can do this by clicking in the Account section once you are logged in. 

When will I get access to My Brolly?

We will be inviting our customers to sign up to My Brolly, and you will receive your registration email in due course.  

All about My Brolly?

My Brolly is a safe, reliable and convenient way to manage every aspect of your home.  

Registering to use My Brolly, will save you time when managing your rent account, reporting repairs, or asking a question about your home or tenancy – it will have everything to manage your home, all in one place. 
Using My Brolly will be the simplest and easiest way to contact us or our Management Providers. 
Here are some of the services you can access in My Brolly: 

Rent Account

  • See your current balance and payment date 
  • Adjust the amount you pay 
  • Make payments, set up or manage a Direct Debit and download a statement 


  • Use our online diagnosis tool 
  • Request a repair 
  • See the up-to-date status of your repair 
  • See your repair history 


  • Let us know if you are dissatisfied with something 
  • View your household account and let us know if someone moves in or out 
  • Ask us for an adaption to your property or ask permission to own a pet