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Portal

My Brolly

We have started to roll out our customer portal called My Brolly.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers within 2024.

Customer charters

Our customer charters set out in straightforward terms the high level of service you can expect from us.

Shared Ownership customer charter

Making this information available to our customers demonstrates our transparency of service standards and aligns us with the Consumer Standards outlined by the Regulator of Social Housing.

Shared Ownership Customer Charter

Affordable rent customer charter

Our affordable rent customer charter sets out in straightforward terms the high level of service you can expect from us.

Affordable rent customer charter