Welcome to our Customer Charter

We are committed to providing affordable homes via Shared Ownership across England and aim to be the country’s leading private affordable housing provider in the country. The documents cover what you can expect from us when moving in, how we manage health and safety, our communications and what to expect in your home.

Our Customer Charter 2021

As an affordable housing provider, we’re dedicated to supplying a wide range of Shared Ownership homes, from studio flats to four-bedroom family houses.

Making this information available to our customers demonstrates our transparency of service standards and aligns us to the Consumer Standards outlined by the Regulator of Social Housing.

Download our Shared Ownership Customer Charter 

Shared Ownership

Our Customer Charter 2021

For some, a home could be as simple as meeting basic needs of security, warmth and shelter. And for others, it will provide a stepping stone on which to build their lives for a better future.

Our Customer Charter sets out in straightforward terms the high level of service you can expect from us.

Download our Affordable Rent Customer Charter 

Affordable Rent

Your feedback matters 

Customer satisfaction is extremely important to us.


We welcome feedback from our customers at any point. In addition, we conduct independent surveys at various points throughout your journey with us.

We aim to make your home buying experience as enjoyable and informative as possible.

    We want you to feel comfortable about the ways we will use your data. All the details you will need can be found here: Privacy Policy. You can update your preferences at any time, or contact us directly to request your details be removed.
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