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Customer charters

Our customer charters set out in straightforward terms the high level of service you can expect from us.

Shared Ownership customer charter

Making this information available to our customers demonstrates our transparency of service standards and aligns us with the Consumer Standards outlined by the Regulator of Social Housing.

Shared Ownership Customer Charter

Affordable rent customer charter

Our affordable rent customer charter sets out in straightforward terms the high level of service you can expect from us.

Affordable rent customer charter