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Portal

My Brolly

We have started to roll out our customer portal called My Brolly and you can access it using the button above.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers soon.

Customer reports

Our Customer Reports

2024/25 Annual Customer Report

We’re pleased to share our 2024–25 Annual Customer Report, which reflects our continued commitment to putting customers at the heart of everything we do.

This year’s report highlights the progress we’ve made in delivering safe, secure, and affordable homes, and how customer feedback has shaped our services. The report also outlines key performance insights, service improvements, and the impact the delivery of key landlord services has had on our customers.

Explore the full report to learn more about how we’re building better futures together.

Click here

View 2022 Annual Customer Report

Download

View 2021 Annual Customer Report

Download

View 2023 Annual Customer Report

Download

View 2020 Annual Customer Report

Download

Our customers are at the heart of everything we do

For some, a home could be as simple as meeting our basic needs of security, warmth and shelter. And for others, it will provide a stepping stone on which to build their lives for a better future.