Customer Voice

We’d like to hear from you

As part of our ongoing learning, we want to better understand what it’s like to be a Legal & General Affordable Homes customer and how we can continue to improve our services for you.

Each year, we work with the Institute of Customer Service to run an independent customer survey. Your feedback, alongside our Tenant Satisfaction Measures, helps us understand what we’re doing well and where we need to focus next.

This year, we’ll also be placing extra emphasis on financial wellbeing, so we can make sure we’re offering the right support at the right time, especially when customers need it most.

The survey is carried out on behalf of the Institute of Customer Service by a company called The Leadership Factor (TLF), who may contact you by phone or online. If you hear from TLF, we’d really appreciate you taking the time to share your views. If you’re ever unsure whether a call is genuine, you can contact us using the link at the top of this page and we’ll be happy to check for you.

Thank you to everyone who has already taken part. Your feedback really does make a difference, and we’ll be sharing what we’ve learned once the survey results are in.