Our Annual Customer Report
1 September 2025
Our Annual Customer Report
We’re pleased to share our 2024–25 Annual Customer Report, which reflects our continued commitment to putting customers at the heart of everything we do.
This year’s report highlights the progress we’ve made in delivering safe, secure, and affordable homes, and how customer feedback has shaped our services. The report also outlines key performance insights, service improvements, and the impact the delivery of key landlord services has had on our customers.
Explore the full report to learn more about how we’re building better futures together.