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Portal

My Brolly

We have started to roll out our customer portal called My Brolly.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers within 2024.

Customer Voice

Company News

Customer Voice

17 December 2024

As part of our learning, we want to hear from customers about their overall experiences of being a Legal & General Affordable Homes customer.

Every year we partner with the Institute of Customer Service to complete an annual survey. This feedback is then used, alongside our tenant satisfaction scores (results can be found here) to help us better understand key areas we need to focus on for the coming year, to ensure we are delivering the right levels of service which customers expect.

The Institute of Customer Service use a company called TLF to complete online and phone surveys. If you are contacted by a company called TLF, we would be grateful if you would take the time to provide feedback. If you are unsure if the call you receive is genuine, you can contact us using the link at the top of the page and we will look into this for you to confirm if the call was from one of our partners.

Thanks in advance to all customers who have already responded, and we will be reporting back in early 2025 with the outcomes.