L&G Affordable Homes celebrates double success at UK Customer Excellence Awards
15 October 2026
L&G Affordable Homes is celebrating two major wins at the UK Customer Excellence Awards (UKCXA), following last night’s ceremony.
The affordable housing provider won Gold in Customers at the Heart of Everything and Silver in Best Customer Centric Culture, recognising the way customer needs, experiences and feedback shape its services and decision-making.
With entries drawn from organisations across different industries, the awards provide a significant independent endorsement of L&G Affordable Homes’ approach to customer service. The results show that its work stands alongside leading customer experience practice across the wider UK economy – not only within housing.
Shaun Holdcroft, Head of Affordable Homes at L&G, said:
“Winning Gold and Silver is a proud moment for everyone at L&G Affordable Homes. These awards reflect the care and commitment colleagues show every day, and our determination to listen to customers and act on what they tell us.
“To be recognised alongside organisations from across different industries makes this achievement even more meaningful.
“We want to raise the bar for customer experience within affordable housing, and recognition on a broader customer experience stage is a fantastic indication that we’re heading in the right direction. It is a powerful endorsement of our customer service and the culture we are building – one where customers are at the heart of everything we do.
“We congratulate all the finalists and winners, whose entries showcased the ambition and innovation driving customer experience forward across the UK.”
The double win builds on L&G Affordable Homes’ focus on giving customers a stronger voice and creating services that are clear, responsive and shaped around their needs.