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My Brolly

We have started to roll out our customer portal called My Brolly and you can access it using the button above.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers soon.

Upcoming events cover photo

Upcoming events

Events, training and opportunities to shape and improve services.

DateActivityHow to get involvedAnything else to note?
August 2025Reviewing our new residents’ association customer guideFrom home, in your own timeReviewing a guide for customers who want to set up a residents’ association and do more in the community.
3rd September 2025Webinar: New Proposals for Decent and Warm HomesSign up here:
New proposals for decent and warm homes – Decent Homes and Minimum Energy Efficiency Standards explained – Four Million Homes		In 2025, the UK government is asking for views on changes to the Decent Homes Standard (DHS) and Minimum Energy Efficiency Standards (MEES) for social and private rented homes. Consultations end 10th September.
16th September 2025Online training: Know Your Social Housing RighsSign up here:
Session 1: Know your social housing rights – Four Million Homes		First of a 10 part training series from Four Million Homes, a government run initiative for residents in social housing.
17th September 2025Rent setting discussion groupOnline meetingEnsuring changes we are making to rent setting processes meet the needs of our customers.
September 2025Reviewing our improved Home User GuidesFrom home, in your own timeAfter making improvements to our home user guides, we’re keen for customers’ opinions before making further enhancements.
September 2025Feedback on direct debit processesFrom home, in your own timeWe’re making it easier for customers to set up and manage direct debits online, and would like customers to take a look at our approach and the information and communication throughout the process.
October 2025Our customer chartersFrom home, in your own time or an online discussion group. Reviewing our customer charters, ensuring we’re focusing on the right things to deliver an excellent service to customers.

Interested in any of the opportunities above? Email customerexperience@landgah.com or fill out our form below.






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