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Portal

My Brolly

We have started to roll out our customer portal called My Brolly.

 

This allows you to report repairs, manage your payments, and raise a general query on top of other useful features.

 

You will be sent an email with your login details when we are ready to sign you up. Until you have this, unfortunately you won’t have access to My Brolly.

 

We hope to provide access to most customers within 2024.

Sarah Melinek

Independent Non-Executive Director (Customer Service)

Sarah is a Non-Executive Director (Customer Service) of Legal & General Affordable Homes and joined the Board in November 2020.

Sarah has over 20 years’ experience in customer focused roles across the telecommunications, utilities and financial services sectors for organisations serving millions of customers including TalkTalk, The Carphone Warehouse, E.ON and Thames Water. Sarah has expertise as a Consultant and Director in transforming customer experience and customer service, embedding customer needs at the heart of business decision making, reducing customer effort and bringing the voice of the customer into the board room.

Sarah has a degree in French and Spanish from the University of Exeter.