My Brolly
Your guide and access to our customer portal
We’ve created this Q&A to walk you through how My Brolly works and how it can make managing your home easier.
From checking your rent account to reporting repairs or asking questions about your tenancy, My Brolly puts everything in one place. It’s safe, simple and designed to save you time.
Whether you’re just getting started or looking to explore more features, you’ll find answers to common questions below.
All about My Brolly:
My Brolly is a safe, reliable and convenient way to manage every aspect of your home.
Registering to use My Brolly, will save you time when managing your rent account, reporting repairs, or asking a question about your home or tenancy – it will have everything to manage your home, all in one place.
Using My Brolly will be the simplest and easiest way to contact us or our Management Providers:
Here are some of the services you can access in My Brolly:
Rent Account:
- See your current balance and payment date.
- Adjust the amount you pay.
- Make payments, set up or manage a Direct Debit and download a statement.
Repairs:
- Use our online diagnostic tool
- Request a repait
- See the up-to-date status of your repait
- See your repairs history.
Questions:
- Let us know if you’re unhappy with something.
- View your household account and let us know if someone moves in or out.
- Ask for an adaptation to your property or ask for permission to own a pet.
How do I log into My Brolly?
If you already have access to My Brolly, you can log in at anytime. If there is another member of your household who would also like access to My Brolly, you can do this by clicking in the ‘Account’ section once you are logged in.
Access My Brolly
Full User Guide
Access the full user guide and you can click through the guide to access the sections you’d like to visit.